Co-Designing Public Services with Citizens
In 2021, I had the privilege to present at GovX Digital in the UK (now under the banner of Government Transformation Magazine.) My contribution was in the topic area of How to Build a Better Citizen Experience.
Along the way, one of the other contributions was this podcast dialogue with the host, Tim Coulthard. GovX wrote:
"One outcome of the Covid pandemic has been the reconnection between government service delivery and the communities they serve. Public sector bodies are looking to build on that rekindled relationship by bringing citizens into the design process - but what's the right way to approach co-creation so that it delivers meaningful inputs, rather than just window-dressing the process?
In this episode of the GovX Show, Kevan Gilbert, Facilitation Practice Lead at the organisational change agency Domain7, explain the fundamentals of co-designing public services - how to run workshops, tackling common challenges, and how to deliver results even in a virtual environment."